We’re available toll-free, 24/7 to assist with payments and customer support.
Customer Service: (877) 650-4249
AdvancePay Automated Payment System: (800) 483-8314
Trust Fund Automated Payment System: (888) 988-4768
PIN Debit Automated Payment System: (855) 706-2445
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Visitor Customer Service
Available 6AM – 4PM MST Monday – Friday, 7AM – 4PM MST Saturday – Sunday
Visitor Support: (855) 208-7349
Note: Some facilities (including those served by companies that GTL acquired, such as DSI and VAC) have dedicated phone numbers and are listed below. If your facility is not listed below, please use one of the four toll free numbers listed above for payments and customer support.
DSI CustomersDSI Customers
AdvancePay or Prepaid Phone Accounts:
24/7 Automated System & Customer Support: 888-949-3303
Inmate Trust Accounts:
(Note: Limited only to those facilities indicated elsewhere on ConnectNetwork.com)
24/7 Automated System: 888-988-4768
Other Issues:
Customer Service: 888-949-3303 Customer Service Hours of Operation: Mon – Fri – 7 am – 9 pm (EST), Sat 8 am – 5 pm (EST), Closed Sunday and major holidays
VAC CustomersVAC Customers
AdvancePay or VConnect Prepaid Phone Accounts:
24/7 Automated System & Customer Support: 800-913-6097
Inmate PIN Debit Prepaid Phone Accounts:
Washington DOC 24/7 Automated System: 866-669-9975
Other Issues:
Customer Service: 800-786-8521 Customer Service Hours of Operation: Mon – Fri – 8 am – 7 pm (CST)
Alameda County, CA CustomersAlameda County, CA Customers
AdvancePay Prepaid Phone Accounts:
24/7 Automated Payment System: 800-483-8314
Inmate PIN Debit Prepaid Phone Accounts:
24/7 Automated Payment System: 855-706-2445
(Please reference Site ID 167)
California DOC Customers
AdvancePay Prepaid Phone Accounts:
24/7 Automated Payment System: 866-607-6006
Inmate Trust Accounts:
24/7 Automated Payment System: 866-607-6006
(Please reference Site ID 256)
Colorado DOC Customers
AdvancePay Prepaid Phone Accounts:
24/7 Automated Payment System: 800-483-8314
Inmate Trust Accounts:
24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 147)
Florida DOC Customers
AdvancePay Prepaid Phone Accounts:
24/7 Automated Payment System: 866-732-9098
Michigan DOC Customers
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AdvancePay Prepaid Phone Accounts:
24/7 Automated Payment System: 855-466-2832
Inmate Trust Accounts:
24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 117)
Ohio DRC Customers
AdvancePay Prepaid Phone Accounts:
24/7 Automated Payment System: 800-483-8314
Direct Remit Billing (DRB) Accounts:
Customer Service: 800-231-0193
Inmate PIN Debit Prepaid Phone Accounts:
24/7 Automated Payment System: 888-265-1238
(Please reference Site ID 86)
Inmate Trust Accounts:
24/7 Automated Payment System: 888-988-4768
(Please reference Site ID 86)
Other Issues:
Customer Service: 877-650-4249 odrccustomerhelp@gtl.net
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South Dakota DOC CustomersSouth Dakota DOC Customers
AdvancePay Prepaid Phone Accounts:
24/7 Automated Payment System: 800-483-8314
Inmate PIN Debit Prepaid Phone Accounts:
24/7 Automated Payment System: 855-706-2445
(Please reference Site ID 148)
Tennessee DOC Customers
AdvancePay Prepaid Phone Accounts:
24/7 Automated Payment System: 800-483-8314
Inmate PIN Debit Prepaid Phone Accounts:
Please reference Site ID 103
Customer Service:
877-650-4249
Washington DOC CustomersWashington DOC Customers
AdvancePay or VConnect Prepaid Phone Accounts:
24/7 Automated Payment System: 800-483-8314
Customer Service: 877-650-4249 Monday – Friday, 7 am – 11 pm (CST), Saturday, 8 am – 7 pm (CST)
Inmate PIN Debit Prepaid Phone Accounts:
24/7 Automated Payment System: 866-669-9975
(Please reference Site ID 150)
Customer Service: 800-786-8521 Email: customerservice@vaci.com
Money Order Information:
Money orders for prepaid and inmate debit phone accounts can be mailed to the address below. Money Orders for your prepaid phone account must include your 10 digit phone number and for an inmate’s debit phone account must include the inmate’s ID number.
Inmate Pin Debit:
VAC
Dept 2430
PO Box 122430
Dallas, TX 75312-2430
Advance Pay Accounts:
Advance Pay Service Dept
PO Box 911722
Denver, CO 80291-1722
AdvancePay Opt-Out?
Did you opt-out of receiving automated calls from GTL about your AdvancePay account, but change your mind? Reactivate your reminder calls here.
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Contact Us via Email
Although calling one of the phone numbers listed above is the fastest and best way to have your question or concern resolved, if you prefer to send us an email, complete this form.
When contacting us via email, do not send your credit or debit card information with your request. Only when this information is required to assist you with your inquiry, will one of our representatives ask you for your credit or debit card information.